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GMC-POL-004 · Account deletion

Delete your GeNext Connect account

Implementation status: This public deletion resource and contact pathway are established. The authenticated automated deletion transaction is not yet represented as operational and will not be labelled store-compliant until it is connected to the production identity/data system and tested.

Request deletion

Until the authenticated deletion transaction completes its production release gate, an account/data deletion request can be initiated by emailing contact@genextconnect.com. Identity verification may be required before action is taken.

What deletion will mean

The intended process deletes the GeNext Connect account and associated personal data, rather than merely disabling or freezing access, except for information that must be retained for a documented security, fraud-prevention, contractual, legal or regulatory reason.

Request process

  1. Initiate a request through the published contact pathway or, when released, account settings in the authenticated application.
  2. Verify the requester proportionately using an identity/contact method associated with the account.
  3. Confirm the scope and expected completion period.
  4. Delete or irreversibly de-identify applicable account data and propagate the request to relevant processors.
  5. Record completion without unnecessarily retaining deleted content.

Current release gate

The remaining product step is to connect and test the authenticated deletion transaction against the production identity/data system. This page therefore does not claim that automated in-app deletion is already operational.